Pharos AI

1. Digital Credits (Stars)

Pharos AI sells virtual credits called Stars, which are used to access AI consultations within the App. Stars are a digital product delivered immediately upon purchase.

Because Stars are a digital good that is partially or fully consumed upon use, all purchases are generally final and non-refundable once Stars have been used.

2. Refund Eligibility

You may be eligible for a refund in the following cases:

• You were charged but Stars were not credited to your account due to a technical error.
• You submitted a refund request within 14 days of purchase and have not used any of the purchased Stars.
• You are an EU consumer and exercise your statutory right of withdrawal within 14 days of purchase, provided no digital content has been consumed (pursuant to EU Consumer Rights Directive 2011/83/EU).

Partial refunds (for unused Stars) may be considered at our discretion on a case-by-case basis.

3. Payment via Telegram Stars

Purchases made through the Telegram Stars system are subject to Telegram's Terms of Service and refund policy. Pharos AI does not control and cannot process refunds for Telegram Stars transactions. Please contact Telegram support for such requests.

4. Payment via Card (Paddle)

Card payments are processed by Paddle (paddle.com), who acts as the Merchant of Record. For card payment refund requests, Paddle's refund policy also applies. You may contact Paddle directly or contact us and we will coordinate with Paddle on your behalf.

5. How to Request a Refund

To request a refund, contact us within 14 days of your purchase:

• Email: agasheknet@gmail.com
• Telegram: @agasheknet

Please include: your Telegram username or registered email, the date and amount of purchase, and the reason for your request. We aim to respond within 3 business days.

6. Non-Refundable Items

• Stars that have already been used for AI consultations.
• Free Silver Stars (daily or welcome bonus) — these are complimentary and not purchased.
• Purchases older than 14 days.

7. Governing Law

This policy is governed by the laws of the Republic of Kazakhstan. EU consumers retain statutory rights under applicable EU consumer protection law.